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| On-Demand | Standard | Premium | |||
| Remote Technical Support |  |
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| Half-Termly Visit | - | |
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| Proactive Software Updates | - | |
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| Initial ICT Standards Audit | - | |
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| Annual IT Review | - | |
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| Change Management Toolkit | - | |
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| Server Monitoring | - | |
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| Passive PC Monitoring | - | |
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| Network wide Active Monitoring | - | - | |
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| Emergency - loan of server 3 | - | - | |
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| Emergency - Install/configure new server 4 | - | - | |
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| All packages include: | |||||
| Service Level Agreement | |
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| Online Helpdesk | |
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| Email Support | |
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| Telephone Support | |
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| Costs | |||||
| Per 12 incidents 1 | £135 | |
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| Annual - For 50 PC network 2 | - | £2,520 | £3,120 | ||
| Options available | |||||
| Onsite technical support |  |
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| Onsite Training | |
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| Backup & Restore | |
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| ICT Standards Audit | |
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Key
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Notes: 1 An incident is calculated as a 15 minute issue determination and resolution timeslot 2 Based on an average 50 PC and 2 server network 3 In the event of the permanent loss of main SIMS or domain server 4 All services to re-configure a new replacement server, except SIMS