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Tour : How does the service work?
Based on over a decade's experience in managing and supporting ICT in schools and large enterprises, we have carefully designed a solution that addresses the requirements of ICT provision and support in primary schools.
Our service has many attributes and the following sections explain the key features:
Proactive Management | Remote Support | Reporting Issues | Monitoring | Standards | Emergency Cover
| Proactive, efficient management of ICT | ||||||||||
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Say goodbye to costly, in-efficient ICT support. |
Say hello to proactive ICT management and on-demand technical help. 
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A once a week, 3 hour fire-fighting onsite visit isn't enough to properly manage ICT even in the smallest of primary schools. With many schools having 30+ computers this is an impossible task. There's virus updates, operating system patches, new software to install, application upgrades, printer configuration, user administration, ... |
With primarytech we proactively manage your ICT infrastructure behind the scenes and provide you with technical support when you need it - on tap. Help is just a phone call away. We use technical tools that make us highly efficient e.g. allowing us to complete software updates across multiple schools. |
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| Remote Support and working | ||||||||||
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Remote technical support and working is a very efficient and ecologically friendly way to manage ICT. |
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This approach significantly reduces travelling time and costs, enables us to perform tasks out-of-hours and reduce CO2 emissions. This results in lower costs for you, greater availability of ICT, more convenience for you and the knowledge that you are doing your bit to reduce global warming. |
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| Reporting Issues | ||||||||||
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Reporting issues and problems, and raising work requests is easy. We provide a number of ways to achieve this:
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Roles within your school are agreed and Teachers, ICT Coordinator's and Teaching Assistants can all be empowered to report issues and experience problems being resolved quickly - without having to wait for the next weekly visit. |
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| Monitoring | ||||||||||
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As part of the standard package we proactively monitor your systems, which means we more often than not know when there is a problem and can take action to correct it.
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This results in better availability of your computers and network, as well as less time spent on your part reporting and resolving problems. Becta suggest in the FITS guide that a Monitoring System could cost up to £50,000 for an enterprise level system, but with us it is all part of the service! |
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| ICT Standards | ||||||||||
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Our service helps you to achieve high standards in ICT. Furthermore our support operation works within the FITS framework for ICT Technical Support (Becta). |
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We can support you in working towards ICT awards such as NAACE. The FITS framework covers Service Desk, Incident Management, Problem Management, Change Management, Release Management, Availabilty Management, Capacity Management, Service Level Management and Service Continuity Management. |
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| Emergency Cover | ||||||||||
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As part of our Premium service we provide you with a loan server in the case of a critical server suffering permanent failure. |
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Our Emergency Cover includes re-installation of the server operating system, reconnection to the network and reinstallation of any required peripherals. It doesn't include installation of SIMS. Unlike other school ICT providers we don't charge for every server you want covered or a high annual premium. |
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