Customer Fees

Additional Service Fees

ICT Support, Managed Service & Managed Service+ Digital Education Support:

Remote Support: £50 Per Hour

Onsite Support: £80 Per Hour

Digital Education Support:

Remote Support: £80 Per Hour

Onsite Support: £160 Per Hour

Quick steps to support

About us

Raise a ticket

Raise a ticket with the support teams either by telephone, email, support portal or live chat.

it support for schools

Ticket received

The support team will analyse your ticket and assign your customer SLA.

customer support for the education sector

Resolve

A member of the support team will either attend site or provide a quicker resolution via remote support.

customer support for schools

Follow Up

To allow us to continuously improve our service, you may be asked to complete a short survey.