Customer Fees

Additional Service Fees

ICT Support, Managed Service & Managed Service+ Digital Education Support:

Remote Support: £50 Per Hour

Onsite Support: £80 Per Hour

Digital Education Support:

Remote Support: £80 Per Hour

Onsite Support: £160 Per Hour

Quick steps to support

Raise a ticket

Raise a ticket

Raise a ticket with the support teams either by telephone, email, support portal or live chat.

Ticket received

Ticket received

The support team will analyse your ticket and assign your customer SLA.

Resolve

Resolve

A member of the support team will either attend site or provide a quicker resolution via remote support.

Follow Up

Follow Up

To allow us to continuously improve our service, you may be asked to complete a short survey.