Additional Service Fees
ICT Support, Managed Service & Managed Service+ Digital Education Support:
Remote Support: £50 Per Hour
Onsite Support: £80 Per Hour
Digital Education Support:
Remote Support: £80 Per Hour
Onsite Support: £160 Per Hour
Quick steps to support
Raise a ticket
Raise a ticket with the support teams either by telephone, email, support portal or live chat.
The support team will analyse your ticket and assign your customer SLA.
A member of the support team will either attend site or provide a quicker resolution via remote support.
To allow us to continuously improve our service, you may be asked to complete a short survey.
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