Additional Service Fees
ICT Support, Managed Service & Managed Service+ Digital Education Support:
Remote Support: £50 Per Hour
Onsite Support: £80 Per Hour
Digital Education Support:
Remote Support: £80 Per Hour
Onsite Support: £160 Per Hour
Quick steps to support
Raise a ticket
Raise a ticket with the support teams either by telephone, email, support portal or live chat.
The support team will analyse your ticket and assign your customer SLA.
A member of the support team will either attend site or provide a quicker resolution via remote support.
To allow us to continuously improve our service, you may be asked to complete a short survey.
Latest Knowledge & Insights
The Spectrum of Technology in Education
What is it? Over the years technology has been continuously developing, opening up more opportunities and efficiencies for...
Acre Heads’ Digital Transformation
About The School Acre Heads is a primary school located in Anlaby and has seen rapid growth over...
Why you need single sign on
Remembering passwords and usernames for several different apps and platforms can be a nightmare. That’s why many schools...
View All Updates