About Primary Technologies Limited

Your Trusted Managed IT & Technology Partner in Hull for Over 20 Years

Primary Technologies Ltd is a dedicated Managed IT Support and Technology Solutions provider based in the heart of Hull, England. For over two decades, we have been committed to revolutionising how organisations approach and utilise technology, serving educational institutions and businesses across Hull and East Yorkshire.

Our History: Innovation, Growth, and Unwavering Customer Focus

Founded in 2003 by a group of passionate technologists, Primary Technologies quickly became a leader in providing cutting-edge technology solutions. We initially focused on empowering the Education Sector in East Yorkshire. Our early success was built on fostering deep customer relationships and a steadfast commitment to delivering exceptional value, principles that remain core to our identity today. This dedication is reflected in our proud 96% customer retention rate, a testament to the strong, long-term partnerships we build.

As our reputation for excellence grew, driven by our ability to understand unique client needs and tailor solutions accordingly, we expanded our services. Since 2017, businesses across various industries, including the NHS, have benefited from our expertise. Our success stories and commitment to transforming technology use have earned national recognition, highlighted by being crowned Google Partner of the Year in 2022 and receiving accolades from Microsoft.

Our Mission & Values: Simplifying Technology, Empowering Organisations

Our core mission is to be the trusted technology partner that simplifies IT complexity. We strive to deliver robust, secure, and seamlessly integrated solutions that empower educators to teach effectively and businesses to operate efficiently and grow.

Our Core Values drive us:

• Exceptional Customer Service: Building lasting relationships through attentive, responsive support (97% Customer Satisfaction).
• Delivering Outstanding Value: Providing effective, tailored solutions that offer tangible benefits.
• Transforming Technology Use: Helping clients leverage technology strategically through innovation.
• Deep Customer Relationships: Understanding unique needs to foster long-term partnerships.

Our Approach: Partnership and Proactive Care

Technology support is about partnership, not just transactions. Our approach begins with understanding your organisation’s goals, challenges, and requirements. Our experienced, Hull-based team then designs and implements tailored solutions backed by proactive monitoring and dedicated, responsive support. We act as an extension of your team, ensuring your technology infrastructure is not just functional, but a secure, reliable, and strategic asset that provides complete peace of mind.

What We Do: Comprehensive Technology Solutions & Services

We offer a full spectrum of IT and technology services designed to meet the diverse needs of modern organisations, supporting over 100,000 users:

• IT Support: Responsive helpdesk and on-site support tailored to your needs.
• Managed Services: Proactively monitoring, maintaining, and managing your IT infrastructure.
• Cloud Solutions: Expert implementation, migration, and management of cloud platforms, including Microsoft 365.
• Cyber Security: Comprehensive protection strategies, threat detection, and incident response.
• Hardware: Procurement, setup, and support for servers, desktops, laptops, and peripherals.
• Network & WiFi Infrastructure: Design, install, and manage robust and reliable wired and wireless networks.
• Internet & Telecoms: Business broadband, leased lines, and modern telephony solutions.
• Audio Visual (AV): Design and install interactive displays, projectors, sound systems, and video conferencing.
• CCTV: Modern security camera systems for surveillance and peace of mind.
• Door Access & Entry: Secure, manageable access control systems.
• Managed AI: Exploring and implementing Artificial Intelligence solutions to enhance operations.
• Technology CPD (Continuing Professional Development): Training staff to maximise the benefit of technology investments.
• Professional Services: Strategic IT consultancy, project management, and technology audits.

Our Expertise: Education and Business Specialists

With deep roots and specialised expertise in the education sector – supporting primary schools, secondary schools, and Multi-Academy Trusts – alongside comprehensive, effective services tailored for local businesses across various industries, Primary Technologies is uniquely positioned to understand and address the distinct technology needs within our community.

Proven Success: By the Numbers

Our commitment and expertise are reflected in our track record:

• 20+ Years delivering trusted IT solutions in Hull & East Yorkshire.
• 96% Customer Retention, showcasing the strength and longevity of our partnerships.
• 97% Customer Satisfaction, highlighting our consistent service quality.
• We support over 100,000 users across our client base.

Looking Ahead: Navigating the Future Together

As technology evolves rapidly with innovations like AI and the constant challenge of increasing cyber threats, Primary Technologies remains committed to staying at the forefront. We are dedicated to innovation and transforming our customers’ use of technology, and we are ready to guide and support your organisation through the ever-changing digital landscape.

Our Gratitude

This story of sustained success over 20+ years is dedicated to the countless customers who have placed their trust in Primary Technologies Ltd and our dedicated staff, past and present. Your success is intrinsically linked to ours, and we are deeply grateful for the opportunity to partner with you on your technology journey.

Choose Primary Technologies for expert, reliable, and transformative IT solutions delivered with exceptional customer care by a dedicated local team in Hull.