Customer Support

Raise a ticket (Managed Service, Managed Service+ or Digital Education Support)

Telephone: 01482 420165 option 1

IT Support: support@primarytech.co.uk

Digital Education Support: des@primarytech.co.uk

You may have been asked by a member of our support team to do one of the following:

Quick steps to support

Raise a ticket with the support teams either by telephone, email, support portal or live chat.

The support team will analyse your ticket and assign your customer SLA.

A member of the support team will either attend site or provide a quicker resolution via remote support.

To allow us to continuously improve our service, you may be asked to complete a short survey.

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