Customer Support

Customer Support

Raise a ticket (Managed Service, Managed Service+ or Digital Education Support)

Telephone: 01482 420165 option 1

IT Support: support@primarytech.co.uk

Digital Education Support: des@primarytech.co.uk

You may have been asked by a member of our support team to do one of the following:

Quick steps to support

Raise a ticket

Raise a ticket

Raise a ticket with the support teams either by telephone, email, support portal or live chat.

Ticket received

Ticket received

The support team will analyse your ticket and assign your customer SLA.

Resolve

Resolve

A member of the support team will either attend site or provide a quicker resolution via remote support.

Follow Up

Follow Up

To allow us to continuously improve our service, you may be asked to complete a short survey.