Customer Support

Raise a ticket (Managed Service, Managed Service+ or Digital Education Support)

Telephone: 01482 420165 option 1

IT Support: support@primarytech.co.uk

Digital Education Support: des@primarytech.co.uk

You may have been asked by a member of our support team to do one of the following:

Quick steps to support

Raise a ticket with the support teams either by telephone, email, support portal or live chat.

The support team will analyse your ticket and assign your customer SLA.

A member of the support team will either attend site or provide a quicker resolution via remote support.

To allow us to continuously improve our service, you may be asked to complete a short survey.

Effective Monitoring and Filtering Solutions When reading the Keeping Children Safe in Education document, it can be tricky...

Chromebooks now make up around 64% of the education market across the globe, with many countries moving to...

Is your school in need of a digital platform for remote learning? The DfE is offering funded support...