Your whole IT function, handled, so you can get on with the job.

Managed IT support gives you a complete, outsourced IT department: unlimited helpdesk support as standard, 24/7 system monitoring, automated updates and security patching, scheduled on-site visits and emergency call-outs, and strategic technology planning through a virtual CIO. You reach a real engineer by live chat, phone, email or client portal, never an offshore call centre, from one team that knows your setup. Rather than waiting for things to break, we prevent problems before they disrupt your business.

It depends on your size and needs, but for most small and medium organisations outsourcing gives you more for less. A single in-house IT person is one salary plus holiday, sickness and a single point of failure, and no one person can cover helpdesk, cyber security, networking, cloud and strategy well. Not every organisation needs a full-time cyber specialist, project manager, networking engineer and cloud expert, but most need access to all those skills at some point. Outsourcing gives you that whole team, and 24/7 cover that does not stop when one person is off, without the full-time cost of employing each skill. If you already have in-house IT, a co-managed model combines both: your person handles what they do best while we cover the rest.

Break-fix means you only call for help when something breaks, and you pay each time; managed IT means continuous, proactive support for a predictable monthly fee. With break-fix, your provider earns more when things go wrong, so there is no incentive to prevent problems. With managed IT, we monitor and maintain your systems 24/7 to stop issues before they happen, which means less downtime and no surprise invoices. For any organisation that relies on its technology, managed IT works out more reliable and usually more cost-effective.

Business IT support is priced on a per-user model that covers support, licensing, software and even hardware in one predictable monthly cost; schools are priced on a per-pupil model instead. Because the right level depends on your organisation, pricing follows a free IT health check with no obligation, so you get an accurate figure for your setup before committing. There are no surprise bills, you know your IT cost every month.

Our average resolution time is 1.41 hours. Support runs on a three-tier SLA. For business: Critical issues within 1 hour, High within 4 hours, Standard by the next business day. For co-managed education: Critical within 1 hour, High within 4 hours, Standard within 8 hours; for education without co-management: Critical within 4 hours, High within 8 hours, Standard within 32 hours. Enhanced SLA upgrades are available, and priority is always given to leadership and business-critical staff.

That depends entirely on how your IT is managed, which is exactly why proactive support matters. With managed IT, 24/7 monitoring catches many issues before they cause an outage, and if something does go down our SLA means Critical issues are responded to within 1 hour for business clients, backed by immutable backups and tested disaster recovery. Disaster recovery planning is built in through our virtual CIO service, which is included with all our Education support and our enhanced business support. Without proactive support and a recovery plan, downtime can mean lost revenue, lost data and lost customer trust. A free IT health check will show you where you stand today.

Yes. We offer co-managed IT that works alongside your in-house team, handling day-to-day support, monitoring and patching so your own staff can focus on projects and priorities. You choose how much we take on, and your person gets a whole team behind them rather than carrying everything alone.

Yes. Through our virtual CIO service you get an annual technology review and roadmap, quarterly strategic reviews, and 3-to-5-year lifecycle and budget planning covering both capital and operating costs, so IT spending is planned years ahead rather than arriving as surprise bills.

We provide business IT support across Hull, the Humber, East Yorkshire and North Lincolnshire, with dedicated local support for towns across the region. We combine remote support with on-site presence where it matters, so you get a local partner, not a distant call centre.