Let us connect to your screen.
When you're on the phone to our team, we'll often ask you to run one of our remote-access tools. They let us see what you see and fix things directly, with your permission, every time.
Allow remote access
Our main remote-support tool. Run this when a member of our team asks you to, it's safe, needs your approval to connect, and you can close it any time.
Remote AccessChrome Remote Desktop
An alternative our team may ask you to use. Download Chrome Remote Desktop and we'll guide you through connecting from there.
DownloadHave a session code?
If our team has given you a code, enter it in the support tool once it's running, or call us and we'll talk you through it.
Call us: 01482 420165However you prefer to get in touch.
Phone
The fastest way to reach a real person on our Hull-based helpdesk during working hours.
01482 420165 (option 1)Client Portal
Existing clients can raise a ticket, track progress and see their history in the portal.
Raise a ticketNot a client yet but need help?
If you're not on a support contract, get in touch and we'll point you in the right direction, or talk to us about ongoing support that prevents problems before they start.